All the latest information on the newest glitches and crashes making your game a little more entertaining, along with articles about how to do various semi-game related things to help you or your neighbours.

Monday, 12 September 2011

Fixing the "Unattended Mailbox" problem in Zynga Customer Support

Folks, a lot of people have recently had problems with replying to a Customer Support email.

Due to the amount of emails they've had lately Customer Support were pushed into sending out a stock reply that covered the majority of the problems. Unfortunately due to an issue with how these were sent out if further help was needed any reply BACK came up with the following message:

Thank you for contacting Zynga Customer Support.

Your email has reached an unattended mailbox. Email that is sent to this address does not reach our Customer Support team and will not receive a personal response.

So, how do we fix this? Well, it's pretty simple, but first make sure you want to... The reason Customer Support and Live Chat are having problems is the volume of requests, some of which probably didn't need to be sent.

Read the form email they sent, most problems were covered in that and, to be honest, all things CS can't help with. If it needs the developers to run updates to the game itself, those poor folks on CS can do nothing but sympathise. So if your problem is one of the ones in the email be patient, some are already getting fixed.

If, however it IS something you still need help with, missing horseshoes for example, it is possible to send a reply that DOESN'T pop back the "Unattended Mailbox" message.

Go back to when you FIRST received a reply from Zynga. Straight after sending in the support ticket you'll have got an email titled something like this:

Thanks for contacting Zynga Customer Support [ ref:random.numbers&letters:ref ]

Reply to THAT email. Say you received the form email and politely point out that you couldn't reply, so please could they do this, that and the other for you.

Remember, be nice. That person on the other end isn't to blame for any game issues, they aren't to blame for CS having a problem. They're likely to want to help you as best they can, and going in all tongues blazing is akin to ringing 999 (or 911 for the ones over the pond)  and abusing the call handler for the fact you've broken your leg.

I can't promise you this will get a response, but the theory is sound and when I tried it this morning I didn't receive the "Unattended Mailbox" reply.

Need a reminder of the best way to write a support request? CLICK HERE